Frequently asked questions
Everything you need to know before your Vail or Beaver Creek arrival.
When will my groceries arrive?
Orders are planned around the arrival information you provide. Delivery timing can depend on your lodging access and requested arrival window.
Do you deliver to my specific property?
Vail and Beaver Creek are one service area. Include your complete address, property name, unit number, and any access instructions at checkout.
How are refrigerated and frozen items handled?
We prioritize proper handling while shopping and delivery. If your lodging provides access before your arrival, items can be placed in the appropriate refrigerator or freezer.
Can I request items not in the catalog?
Yes. Add a detailed special request at checkout, including brand, size, flavor, or dietary needs. We will do our best to accommodate it.
What happens if an item is unavailable?
Your shopper follows the substitution preference you select. We may choose a reasonable alternative or leave the item off the final purchase.
Can I cancel or change my order?
Please contact the team as early as possible. Changes are easiest before shopping begins, and availability may affect late requests.